Desperately seeking a good samaritan

mj97FC · 07-09-2008, 11:53 PM

Hello All,

After a reinstall of Windows XP on my (old) lap top I've ended up without any sound and wondered if anybody could help me locate the drivers?? I've been struggling for days now and getting no where so I thought it was high time to call in the experts!

Any help would be greatly appreciated.

Thanks,
M

Here is my Belarc:

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600) MiTAC 5a
System Serial Number: 12ºúêªª¢ªªªêŠªêëªÂ
Chassis Serial Number: 12ºúêªª¢ªªªêŠªêëªÂ
Enclosure Type: Portable
Processor a Main Circuit Board b
800 megahertz AMD Athlon 64 Board: MiTAC 5a
BIOS: Insyde Software O1.06 02/20/2004
Drives Memory Modules c,d
60.00 Gigabytes Usable Hard Drive Capacity
54.28 Gigabytes Hard Drive Free Space

MAT****A DVD-RAM UJ-815A [CD-ROM drive]

TOSHIBA MK6021GAS [Hard drive] (60.01 GB) -- drive 0, s/n Z3N10737S, rev GA024A, SMART Status: Healthy 512 Megabytes Installed Memory
Local Drive Volumes

c: (NTFS on drive 0) 60.00 GB 54.28 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Michael 9/7/2008 10:43:20 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller None detected
Bus Adapters Multimedia
Generic CardBus Controller
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Realtek AC97 Audio for VIA (R) Audio Controller
Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem

VIA OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
IrDA Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (4x)

CaptainMazda · 08-09-2008, 02:58 AM

What is the laptop brand and model?

Majin · 08-09-2008, 03:11 AM

Here you go
Realtek

CaptainMazda · 08-09-2008, 04:13 AM

Was thinking the same thing, but some laptop manufacturers, especially the older models, can be picking about their onboard sound drivers. In some cases, generic drivers won't even be detected.

mj97FC · 08-09-2008, 07:40 PM

Hi thanks for the fast response.

As for the make and model I'm really not sure ...The laptop was a bespoke spec put together by Evesham (before they went bust) so don't have a model number as such. Is there any other way I can get the information that you need?

CaptainMazda · 08-09-2008, 08:19 PM

Did you try the link in Majin's post? Check to see if those drivers do the trick or not. Hopefully they'll solve your problem. I checked Evesham's site and it looks like they're still in business. I couldn't find any software downloads though.

mj97FC · 09-09-2008, 12:05 AM

Hi yes I gave those drivers ago but unfortunately nothing but a "thunderous silence" coming through the speakers. I looked into the "add Hardware" to see if it would cast any light and listed by the installed hardware by the Realtek AC97 Audio Via (R) Audio Controller there is a yellow exclamation mark. When I click through I get a message saying "This device can not be started (Code 10)"

Any of this sound familiar?

Yes looks like Evesham are back in business I'll try giving them a call tomorrow to see if they have any records on the make and model.

However is it possible that the sound card is integrated into the motherboard? Miatac 5a? Might this hold the key?

CaptainMazda · 09-09-2008, 12:12 AM

Yes, onboard or integrated sound means the audio chip that is built into the motherboard. I looked into Mitac 5A and found nothing. I'm still amazed Belarc hasn't displayed your motherboard information. Is there a missing field in your overview page perhaps?

mj97FC · 09-09-2008, 12:21 AM

Ran the Belarc again and no other info is available in the profile ... must be having an identity crisis!

Does this mean my only options are to:
1) To open up the laptop
2) Find out info from Evesham???

CaptainMazda · 09-09-2008, 03:51 AM

Are there any manufacturer/vendor stickers on the bottom of the laptop?