Windows Live messenger

Danthespan

Tech Rank 1/5

Hi
when I try to sign into windows messenger it tells me WINDOWS LIVE MESSENGER HAS ENCOUNTERED A PROBLEM AND HAS TO CLOSE DOWN.
Then it wants me to send an error report.
Please help
D

tallin

Tech Rank 1/5

Hi Danthespan,

Are your Windows Updates current?

Have you cleared out your temporary internet folder lately? Both are very important to keeping your computer running well.

Keep us posted,

kind regards,

__________________

Danthespan

Tech Rank 1/5

Hi tallin
thank you for youe reply
yes I have done all that and it still fails to let me sign in...I have uninstalled and installed again but still the same..my firewall is ok.
Cheers

tallin

Tech Rank 1/5

Hi Dan,

Suggest you try this

• Start
• Conrtol Panel
• Add and Remove
• Click on Add and Remove Windows Components in the left pane
• Scroll down to find Windows Messenger
• Is it enabled or disabled
• Enable it if it has no tick in the box
• Exit out and reboot

Post back with what you find and if the above helped you.

kind regards,

__________________

Danthespan

Tech Rank 1/5

Hi Tallin
You are a gem...I have followed your instructiuons and it has worked.I have tried for weeks to solve this anoying prob. (One of many)
Please can I ask you??....on start up my instant messenger pops up first..how do I go in to start up to stop this.
many Thanks for your time
Diana

tallin

Tech Rank 1/5

Hi Diana,

Great news, good work and well done.

I do not run Messenger, but if there is a Messenger icon for it in QuickLaunch near the clock, then right click on it and see what options it shows. there should be one there to stop at boot up or something to that affect.

• My Computer
• Manage
• Double Click on Services and Application in the left pane
• Double Click on Services in the right pane
• Extend the box by dragging in the lower right corner of the box
• Click on startup tab at the top
• Find Messenger, highlight it
• Right click on the drop down menu and change to Manual
• Exit out and reboot

Either of the above should do it for you.

Keep us posted how you get on as there is one other option I will tell you about if either of the above do not work for you.

kind regards,

__________________

Danthespan

Tech Rank 1/5

Hi again Tallin, dont know if you are in the UK but I thank you once again for your help I have solved another problem.( or should I say you have )..I am learning all the time.
many many thanks again.
Diana

tallin

Tech Rank 1/5

Hi Diana,

Thank you for posting back with news of your success.

I am in Australia, Queensland, but have visited the UK several times.

Feel free to post anytime if you have a problem and we volunteers will be happy to have a shot at helping you.

kind regards,

__________________