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crashing while running disks and games

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  #1 (permalink)  
Old 06-12-2008, 12:10 PM
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crashing while running disks and games

When i run a game or any sort of disk my computer is fine for like 10 minutes and then it just shuts the whole computer down without warning or an error message. I have had the people that built my computer run a diagnostic, memtest and other tests and defrag it and they have found nothing

browsing help sites like this has just made this problem even more infuriating because people suggest hardware problems and driver problems etc but i have the latest drivers for graphics card, 2 gigs of ram, dual core processor, all my hardware has been fully checked etc etc and the problem persists

if i start my computer and instantly run a game it wont crash for about 30 minutes but if i go on myspace or something before it will crash within the first 5-10 minutes

my computer is well above the recommendations for the games i play

also this problem didnt start untill a couple months after i got the computer

i have had my hardrive wiped and all the newest drivers etc reinstalled and it only seemed to get worse

another thing is, after my computer crashes it wont get past the loading screen before it crashes again, i have to wait about 10 minutes before it will start up properly again

i bought the computer for gaming so this is really anoyying me please help!





Trucker.
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Old 06-12-2008, 04:38 PM
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Re: crashing while running disks and games

First, make sure the people you bought this from are fully aware you are still having problems and you are UNHAPPY - don't let your warranties run out. This could still be a bad motherboard, RAM (it does not have to test bad to be incompatible - with each other, and the motherboard), or PSU. I would suspect heat, or a failing power supply - assuming the system is free of malware.

What are your temperatures? The motherboard should have come with an utilities disk that should include a hardware health monitoring program.

If you are overclocking, don't - at least not until this is resolved.

Open the side panel, make sure the interior is clean, and all the fans spin freely. Inspect case interior for additional case fan options. You want good front to back air flow. I prefer one fan in front drawing in cool air, and at least one fan (in addition to any in the PSU) in the rear exhausting hot air out. 120mm fans are much better than the typical 80mm fans as they move more air, but at a lower RPM, so they are quieter. Replace any big flat ribbon cables with round cables, and route all cables to minimize restricting the air flow.

Then blast a desk fan in there and see if crashes.

Make sure your PSU is sized correctly. Use the eXtreme PSU Calculator Lite to determine your power supply unit (PSU) requirements. Plug in all the hardware you think you might have in 2 or 3 years (extra drives, bigger or 2nd video card, more RAM, etc.). Be sure to read and heed the notes at the bottom of the page. I recommend setting Capacitor Aging to 30%, and if you participate in distributive computing projects (e.g. BOINC or Folding@Home), I recommend setting TDP to 100%. Research your video card and pay particular attention to the power supply requirements for your card listed on your video card maker's website. If not listed, check a comparable card (same graphics engine and RAM) from a different maker. The key specifications, in order of importance are:
  1. Current (amperage or amps) on the +12V rail,
  2. Efficiency,
  3. Total wattage.
You might also run with just one stick of RAM at a time. Ensure you unplug the computer from the wall, and touch bare metal of the case interior to discharge static in your body before coming near the motherboard.

Above all else, do not let your warranty run out. If you have kept your system clean of malware and heat trapping dust, and this computer was sold to you as a gaming machine, it should not be crashing.
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Old 07-12-2008, 12:15 PM
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trucker_1991 Is a beginner here at D-A-L
Re: crashing while running disks and games

2 so called experts went over my computer with a fine tooth comb trying to find the problem

$250 later it still isnt fixed

but it only took 1 competent person to give me the right advice thank you thank you thank you!!!

both the people that looked at it told me it couldnt be overheating...and so thinking they were the experts in the feild i didnt bother questioning it...but when you posted that i should try running a desk fan into the computer i thought may as well try...and it worked

i cant thank you enough!





Trucker.
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Old 07-12-2008, 01:48 PM
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Re: crashing while running disks and games

Well, that only says you have a heat problem, it does not tell you what component is getting too hot. This could simply mean you need an additional case fan or two, or some component has a manufacturing defect, is weak, and will likely fail prematurely. Either way, now you can take it back and say "It IS a heat problem, now fix it!"

Good luck and keep us posted.
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