Unable to access help files - SOLVED

Jen11 · #1 (**permalink**) 19-08-2009, 01:57 AM

I am unable to access the windows help and support information from the start menu and also the help contents from the help menu in every other software application. When the help contents is clicked either nothing happens or the computer temporaily crashes. I have no problem accessing these files in another PC. Would appreciate any info that might fix this.

thanks,

jen11

Dan Penny · #2 (**permalink**) 19-08-2009, 04:23 AM

Run a file check on the O/S.

If you have an XP CD:
Click START, RUN, type in:

sfc /purgecache

(This ensures that system files are copied from your Windows installation media, and files which may be infected with malware, or are corrupted, are not
copied from your drive. Some of the files which are restored/replaced may need MS Updates applied. If sfc replaces any
such files, you will have to reinstall updates for those files. (If you have Automatic Updates active, this will happen automatically.))

Then type in:

sfc /scannow

Have your XP CD handy.

If you don't have an XP CD:
Click START, RUN, type in:

sfc /scannow

Additional referance Info;

scannow sfc - LEARN how to use SFC.EXE (system file checker)

Jen11 · #3 (**permalink**) 19-08-2009, 07:22 PM

Thanks, That solved it very quickly within seconds. I can now access the windows xp and other software help contents.

Regs,
Jen11

Dan Penny · #4 (**permalink**) 19-08-2009, 11:06 PM

Good to hear.

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